Associate-Quality Coordination, | Koç Kariyerim

What awaits you in this role?

We are looking for an Associate - Quality Coordination to join our Global Customer Care Directorate. 

· Support the analysis of field service data to understand product performance and identify improvement areas.

· Help prepare regular reports and dashboards to support decision-making processes.

· Assist in monitoring product quality trends and contribute to problem-solving activities.

· Participate in the standardization and documentation of quality and service processes across countries.

· Work with experienced team members to coordinate with factories, R&D, and local subsidiaries for issue resolution.

· Contribute to technical documentation updates and field service communications.

· Support improvement initiatives focused on customer satisfaction, repair efficiency, and sustainability.

The position is located in Sütlüce, İstanbul.

How do we describe a perfect match?

· Bachelors degree (or expected graduation) in Engineering (Mechanical, Industrial, Manufacturing), or related disciplines.

· Strong interest in data analysis, quality systems, and customer service operations.

· Basic knowledge of Excel and willingness to learn tools like Power BI or Python.

· Curiosity to explore data, identify patterns, and contribute to meaningful insights.

· Good communication skills and a collaborative mindset.

· Fluent in English (written and verbal).

· Eagerness to develop in a dynamic, multicultural, and innovative environment.